Shipping Policy

Delivery for orders generally takes between 10 and 20 working days. Working days are defined as all days except Sundays, public holidays, and days when tropical cyclone warning signals are in effect. During special promotional periods, delivery may take slightly longer than usual. Customers should also note that scheduled delivery services are not available, and once an order is confirmed, the delivery address cannot be changed.

Several factors can affect delivery times. Adverse weather conditions may delay shipments, while promotional periods can increase the processing and dispatch time. If the delivery address provided is incomplete or incorrect, this can also result in delays. In cases where one or more items in an order are out of stock, customer service will contact the buyer to arrange order cancellation and refund if necessary.

All orders are eligible for free delivery, making it easier for customers to receive their purchases without additional cost. However, if the delivery service attempts to reach the recipient twice and is unable to make contact, the order will be automatically canceled, and any payments will be refunded to the original account. Customers are encouraged to ensure that their contact information is accurate to avoid missed deliveries.

To track the progress of an order or check delivery status, customers can use the “Order Tracking” page available on the website. This provides real-time updates on shipment progress and expected arrival.

There are several circumstances under which an order may not be shipped. Items may be temporarily out of stock, or the specified delivery address may be in a remote area that cannot be serviced. Orders cannot be delivered to PO Boxes, and any payment issues during checkout may also prevent shipment. Customers are advised to verify that their payment has been successfully processed and that the shipping address is complete and accurate.

If a customer receives an incorrect item, whether due to a mix-up in product or size, they should contact customer support for assistance. The team will guide them through the return process and issue a refund, after which a new order can be placed for the correct item. In cases where a package does not arrive, it is important to check the expected delivery timeframe first and then reach out to customer service at help@fugglrs.it.com for further support and resolution.

These delivery and order policies are designed to provide clarity and ensure a smooth shopping experience. By understanding expected delivery times, tracking procedures, and potential issues, customers can manage their orders effectively and resolve problems promptly if they arise.