Return Policy

Our return policy allows customers to return items within 30 days of receipt, provided the items meet certain conditions. Eligible returns must be in the same condition as when received, unworn or unused, with all original tags attached and in the original packaging. A receipt or proof of purchase is required to process any return.

To begin a return, customers should reach out to us at help@fugglrs.it.com. Once the return is approved, we will provide a prepaid shipping label along with detailed instructions for sending the item back. Returns that are not properly authorized or shipped according to the provided instructions cannot be accepted. Customers are encouraged to contact us if they have any questions regarding the return process to ensure smooth handling.

It is important to inspect orders immediately upon delivery. If an item arrives damaged, defective, or is the wrong product, customers should notify us as soon as possible. Prompt reporting allows us to assess the situation and provide a suitable solution, whether through replacement, repair, or other corrective actions.

Certain products may not be eligible for return due to their nature. If there is any uncertainty about whether an item can be returned, contacting our support team is recommended before initiating a return. For exchanges, the most efficient method is to complete a return and place a new order for the desired item once the original return is approved.

For customers receiving shipments within the European Union, there is a 14-day cooling-off period that allows cancellation of an order or return of an item without providing a reason. Items returned under this provision must also be in the original condition, unused, with all tags attached, and packaged correctly. Proof of purchase remains necessary to complete the return.

Once a returned item is received and inspected, we will notify the customer regarding the approval of the refund. If approved, the refund will be processed to the original payment method within 10 business days. Customers should note that it may take additional time for banks or credit card companies to complete the posting of the funds. If a refund has not been received within 15 business days after approval, customers should contact us at help@fugglrs.it.com to resolve any delays.

Our return and refund procedures are designed to ensure fairness and clarity, providing customers with a reliable way to address concerns, correct errors, and receive refunds when applicable. By following the outlined steps and contacting support when needed, customers can navigate returns and exchanges efficiently while maintaining confidence in their purchases.